Proactive Managed Plan - Server Support
Silver |
Gold |
Platinum |
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| 24/7 Monitoring Services |
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| Unlimited Phone Support |
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| Unlimited Remote Control |
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| OS and Patch Management |
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| Event Log Management |
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| Hardware Monitoring |
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| Service Availability Monitoring |
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| User Account Administration |
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| File Sharing Permissions |
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| Security Administration |
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| Antivirus Management |
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| Monthly Performance Reports |
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| Unlimited 24/7 US Service Desk |
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| Quarterly Site Inspections |
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| Unlimited On Site Support |
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| Microsoft Exchange Support | Optional | Optional | Optional |
| Backup Monitoring Support | Optional | Optional | Optional |
| Critical Application Support | Optional | Optional | Optional |
Additional Proactive Managed Plan Options
Tech Support Inc's suite of proactive managed services include: